Complaints Procedure
Temple Solutions are proactive in our approach to formal procedures and provide a suite of policies on request. The core of our procedures are published on this website for our clients attention to ensure full transparency at the earliest stage of our professional relationship.
Complaints Procedure
How to make a complaint
We believe you are entitled to courteous, fair, and timely service, and we make every effort to treat all of our c fairly.
Please email us at info@templesolution.com if you believe something isn’t right or wish to make a complaint.
If our service fails to meet your expectations, please do not hesitate to contact us or email us to resolve your problem quickly and effectively. We will ensure that it is handled within 28 days.
How we’ll handle your complaint
We aim to assess and resolve most complaints within 12 days however if we are unable to resolve your complaint within 12 business days after receiving, we will write to you to acknowledge receipt of your complaint via email, or if the complaint was made by letter, the reply would be sent by first-class postage.
Within six weeks, we will investigate your complaint competently, diligently, and impartially, gathering additional information as needed. We’ll keep you updated on our progress and do everything we can to resolve any issues to your satisfaction within eight weeks.
We’ll decide whether the complaint should be upheld and, if so, what kind of redress or remedial action (or both) is appropriate. We will explain our assessment of your complaint, our decision on it, and any corrective action or redress offer promptly and in a fair, transparent, and non-misleading manner. Our complaints are always responded to in writing.
If we are unable to resolve your complaint, you may be able to take it to the Financial Ombudsman Service for resolution
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Important Notice : Temple Solutions is a consultancy firm working with registered clients who have successfully completed our registration process. The Investment Funds, Private Equity Entities, Private Investors and Family Offices and Consortiums we introduce within our registered network have all been certified. On occasion we may periodically present investment opportunities to our registered clients and partners. Investment products are available to you on the basis that you are reasonably believed to be such a person as is described in Article 19 (Investment professionals), Article 48 (Certified high net worth individuals), Article 49 (High net worth companies, unincorporated associations, etc.) Article 50 (Sophisticated investors), Article 50A (Self-certified sophisticated investors) and Article 51 (Associations of high net worth or sophisticated investors) of the Financial Services and Markets Act 2000 (Financial Promotion) Order 2005, or you are a person to whom this information may otherwise lawfully be sent or viewed. If you do not fall within such descriptions, then you should not act upon the information.
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